Refund policy

Cancellation & Replacement Policy

As all products are customized and made specifically according to the customer’s requirements, we do not accept returns or exchanges once an order has been placed and processed.

Please carefully review all product details, sizes, quantities, designs, spellings, colours, contact information, and other customization details before confirming your order.

Once the design is approved and production has started, the order cannot be cancelled, returned, or exchanged.

You can always contact us for any order-related question at mohittilekar@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged, defective, or incorrect items, please contact us immediately with clear photos or videos of the product and packaging. After verification, we will provide a suitable replacement where applicable.

Exceptions / non-replaceable items

Customized products cannot be replaced for reasons such as incorrect size, spelling, design, colour, quantity, or other details provided or approved by the customer.

We also cannot provide replacements for products damaged due to misuse, improper handling, incorrect installation, normal wear and tear, or damage caused after delivery.

Sale items and gift cards are not eligible for replacement.

Exchanges

As our products are customized and made specifically for each customer, we do not accept exchanges.

If you receive a damaged, defective, or incorrect item, please contact us so that we can evaluate the issue and provide a suitable replacement where applicable.

Order Cancellation

Orders can only be cancelled before the design is approved or production has started.

Once the design is approved or the product enters production, the order cannot be cancelled because the item is being customized specifically for you.

Replacement

Once we have received and reviewed the details of your damaged, defective, or incorrect item, we will let you know whether the replacement is approved.

If approved, a replacement will be processed and sent to you. Please allow reasonable time for production and delivery, as customized products may require additional processing time.

For any questions, please contact us at mohittilekar@gmail.com.